Yes, we are. You are most welcome to visit us in person, so that we may talk face-to-face about how best we may help you.

It depends on models and your request. Please contact us to discuss in details

Usually 30-45 days for production time. Shipping on water is usually another 3-4 weeks,

Yes, sample order is welcome

Sample fee is usually 1.5 of the wholesale price. Extra cost will be deducted from bulk order.

Yes, we have in-house engineer to help you to turn your thoughts into fact.

Yes, accessories are provided upon request such as display, gears, brakes, tires, chargers, batteries etc.

Yes, all of our products comply with EU standard and certificates will be provided upon request such as EN ISO4210 and EN15194.

1).Frame & fork (aluminum alloy) are guaranteed for 2 years.

2).The wearing part (such as tire, pedaletc) is without warranty. Man-made damage is covered under warranty.

3).Motor is guaranteed for 1 year. Exchange or return is accepted if it is damaged during the normal using period.

4). Lithium battery is guaranteed for 18 months. Battery life is about 600 charging circles. The battery need to be charged & discharged if it is not used for 1 month.

We will provide replacement parts in free of charge if there’s any broken caused by quality problem within warranty period.

We will offer a 2% of total value of your order in parts of your choice for free.

Yes,OEM/white labelservice is provided.

We totally understand packaging is vital at export business. Damaged goods mean nothing to our customers. All goods will be securely packed to assure safe. We pack the bikes with 7 layers export carton, PE foam, shaping bubble and paper board to fix bike into the carton box(see attached pls).Just in case some cartons get dented during long time transportation, we can send you extra cartons so you can replace cartons when the orders are sold.

Sorry, drop shipping is not available right now since we do not have oversea warehouse. All products are shipped out from China directly.

EMAIL US

Are you communicating with Chinese supplier who is struggling with their English?

Are you suffering with Chinese suppliers who do not reply your email and not solving your problems?

Are you suffering with Chinese supplier delivering your order 2 months later than supposed to be?

This will not happen at Omatic – you can be sure to receive our items on time. Plus we have a dedicated team of experts to help answer any question or worries you may be facing.

It will be a pleasure to work with you. Why not contact us today to get a FREE quote.